Terms & Conditions

1. Who we are

These terms apply to services provided by First Landlord Certificates London Ltd (“FLCL”, “we”, “us”), a company registered in England and Wales, trading from Unit 2, 30-32 Watney Market, London E1 2PR. Contact: 07424 498988 / info@firstlandlordcertificateslondon.co.uk.

2. Our services

We provide landlord compliance certificates (including EICR, Gas Safety/CP12, EPC, Fire Risk Assessment, Emergency Lighting, Fire/Smoke Alarm, PAT Testing and HMO compliance packages) and electrical installation, repair and emergency call-out services across London, carried out by qualified, accredited engineers.

3. Bookings and quotes

Certificate services are booked online at a fixed starting price shown on the relevant service page, with any additional charges (for example extra bedrooms or appliances) calculated and confirmed before the appointment is finalised. Electrical installation and remedial work is quoted individually based on property-specific requirements submitted through our quote request process; a quote is not a binding contract until you accept it and we confirm the appointment.

4. Access and appointments

You are responsible for providing safe, reasonable access to the property and to the systems being inspected or worked on at the agreed appointment time. If access cannot reasonably be gained, a missed-appointment or re-visit charge may apply — this will be set out at the time of booking.

5. Reports and certificates

Certificates and reports are provided digitally once the inspection or work is complete and any necessary processing has taken place. Where an inspection identifies defects or an unsatisfactory result, this will be explained; remedial work is a separate service unless it was explicitly included in the agreed scope.

6. Cancellation

If you are a consumer booking as an individual (not a business), you generally have a 14-day right to cancel a service contract under the Consumer Contracts Regulations 2013. Where you ask us to begin work within that 14-day period, you may lose part or all of that cancellation right once the service has started, in proportion to what has already been carried out — we will make this clear at booking. Outside of that statutory right, cancellations made with reasonable notice before an appointment will not usually be charged; late cancellations or missed appointments may incur a charge as set out at booking.

7. Liability

We carry out all work with reasonable care and skill in line with the Consumer Rights Act 2015 and the relevant industry standards (including BS 7671 / IET Wiring Regulations for electrical work) current at the time of the appointment. A certificate or report reflects the condition of the installation or property found on the day of inspection; it does not warrant against faults arising afterwards or against pre-existing issues outside the agreed scope. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot lawfully be limited or excluded.

8. Complaints

If you’re unhappy with any aspect of our service, please contact us using the details above so we can investigate and put things right. We aim to acknowledge complaints promptly and respond substantively within a reasonable time.

9. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.